Company InformationManagement Philosophy and History

Management Philosophy and Operational Guidelines

Management Philosophy

By bringing safety and comfort through provision of comprehensive assistance services, we build up reliability and satisfaction among our customers, clients, service networks, employees as well as communities, and we are committed to contribute to the development of a prosperous and vibrant society.

<<Operational Guidelines>>

Sincerity
- Relief from Anxiety -

We stay close to our customers and committed to respond with
sincerity, speed and accuracy in every aspect of our operations.

Professionalism
- Peace of Mind in Satisfaction -

We will maintain a keen awareness of our professionalism, improve ourselves daily,
and provide our customers the best possible service.

Improvement
- Impression with Satisfaction -

We will constantly review our operations and continue to pursue a
level of quality that exceeds customer expectations.

History

1989	November	Established Dai Tokyo Kasai Anshin Dial Co., Ltd. (Asakusa, Taito-ku, Tokyo)
1994	March	Relocated Head Office and Operation Center to Aobadai, Tokorozawa City, Saitama Prefecture
1999	February	Changed company name to Anshin Dial Co., Ltd.
1999	April	Started Road Service Business
2000	December	Increased capital to 400 million yen
2001	August	Expansion into Okinawa Prefecture
2001	November	Increased capital to 490 million yen
2002	April	Started House Support Business
2005	April	Started Concierge Business
2005	September	Acquired Privacy Mark certification
2007	December	Established Tokorozawa Head Office Center (Hiyoshi-cho, Tokorozawa-shi, Saitama)
2010	April	Registered Tokorozawa Head Office as Headquarters
2011	October	Merged with Interpartner Assistance Japan Co., Ltd.
2013	December	Established Okinawa Center (Asahi-cho, Naha-city, Okinawa Prefecture)
2020	October	Merged with Japan Assist International Co., Ltd. Changed name to MS&AD GRAND ASSISTANCE Co., Ltd. Establishment of Iidabashi Center (Koraku, Bunkyo-ku, Tokyo)
2022	April	Iidabashi Center to be registered as head office Tokorozawa Center opened (Kusunokidai, Tokorozawa City, Saitama) Business Support Center opened (Hiyoshi-cho, Tokorozawa City, Saitama)